Built around an old flour mill, Best Western The Watermill offers excellent hotel facilities in the Hemel Hempstead area, with a panoramic view of the River Bulbourne threading through the property. Best Western The Watermill offers an old world retreat from bustling city life in a picturesque setting. The Watermill offers wonderful amenities and hospitality for a relaxing stay, with convenient access to the area’s industrial and commercial centres.

The hotel offers 75 tastefully designed rooms, some with a brilliant view of the lush green meadows. The blend of refined luxury and refreshing tranquillity entice both leisure and business travellers alike. The Watermill offers a range of services and facilities to guests; these include 24-hour room service, Television with in-house movie & Sky channels, direct dial telephones and fully equipped rooms for disabled guests. The hotel’s setting is an enchanting and unique feature, offering an atmosphere unlike typical hotel accommodations. As part of Best Western The Watermills commitment to providing modern high quality services to guests, in 2005 the hotel management decided to deploy the MyZones Public Zone service throughout the entire hotel.

Using the Public Zone Service

The service provides guests with complete wireless broadband coverage, including bedrooms, meeting rooms, bar area and lounge. Guests gain access to the Internet by purchasing an online voucher through the system, using a credit/debit card or by sending an SMS message using their mobile phone. The MyZones Public Zone service is a completely managed solution; therefore The Watermill does not need to get involved in the day-to-day running of the service. Best Western The Watermill earns extra revenue from the MyZones Public Zone service. For every voucher sold, they earn a substantial revenue share. By accessing the MyZones administration portal, them hotel is able to monitor the number of vouchers sold and the gross revenue. In this way, The Watermill and MyZones can work together to maximise the revenue potential.

The MyZones Public Zone Service has become a valuable facility for both guests and the hotel alike. Guests staying at the hotel on business find it an essential service, as it allows them to work more affectively. Having constant access to the Internet enables them to respond to customer or office enquiries much more efficiently. The Best Western The Watermill are now considering additional service options from MyZones including: - Wireless VoIP Telephone Services, Internet Video Conferencing as well as advertising opportunities for local businesses through local branding of the system.

What they Think

“We are very happy with the service, it allows our guests to easily access the Internet from anywhere in the hotel. It has added a new dimension to our meeting rooms and conference facilities, as delegates can keep in touch with their day-to-day business. The revenue earning potential of the service is excellent.”

Vijay Sharma – General Manager, Best Western The Watermill